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Returns Policy

Customer Returns

The terms and conditions lays out the basis for the returns policy. Encompassing the The Consumer Rights Act with reference to personalised goods, also encompassing the terms and conditions of this website.

As a company and in the interest of good customer relations we do accept some returns on a case by case basis, but we do not have an obligation to cover returns, in line with the Consumer Contracts Regulations, as the items we supply are tailor-made or personalised specificity to customers requirements. With the customer order forming the basis of the contract and condition of supply.

The Consumer Rights Act state that you have 30 day from the date your order was placed, to inform us of any issues with your order.

This time frame gives you as the customer the opportunity to check that the item you have ordered meets the standard with which we have advertised the product and that the personalisation details requested are correct.

If you find your order is incorrectly printed we will rectify your order by replacing the item immediately with a correctly printed product.

Your statutory rights are observed at all times.

If your item(s) have arrived damaged during transit or incorrectly personalised, please contact us as soon as you can. Use the returns form provided in your order history Link here, or find the link on the footer in customer service.

Order History will give you the orders you have placed with inspiredcreativedesign. Click on the view blue button to view the order.

On the order page there is a list of products, to the far right, as you see, there are two available options - Reorder (the blue shopping cart) and Return (the red arrow). Click on Return this will give you the returns form.

Please fill in the reliant boxes, most of the form will be filled with your details but please give us the return reason and click submit.

If you do not have log in details please use the returns form here.....

We may ask you to take a photo of the item(s) and email us at

You can also use the contact form to let us know of any problems, use this link here...

Latest Reviews

John A 23/08/2021

Never ordered from Creative before but what a perfect experience. I make a mistake with my order, phoned up problem sorted. Service you very seldom find these days ..

Sara Ticknall 14/08/2021

Allison and Daron couldn't have been more accommodating or efficient. I have received two personalised linen cushions which are so perfect that I am quite blown away by them. They are top quality, wer..

Rossana Zagaroli 21/05/2021

Gowns arrived this morning? And was very happy with these gowns I ordered for my granddaughter, at such short notice, and also personalized, they just look amazing, Thank you Allison you are very pr..

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