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Check the status of your order by visiting Your Account. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order History you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If you click on the View button link you will be given a detail view for that line item. If your order has been shipped, you will see the status of the order change to shipped. If your order has been in transit or production for longer than the stated time feel free to contact us for further assistance either by phone or use the form here.
To update your information, first sign in to your account. Then click on my account here you can change your address details. Next, click on address details here you can change any delivery addresses saved on to your account. If you have sent orders to another address for a present, you can edit it here.
We use the popular PayPal payment gateway. With this you can use any form of payment card, bank transfer etc.
If you prefer to use a card we have visa, master-card ext processed by world pay.
You choose the shipping method of your choice, the cost is then included in the order total at check out. There is the option for free post to UK any address, or options for express delivery. Follow this link with more information about shipping: Here
Please Contact Us as soon as possible if you want to make changes to your personalisation. All personalised orders are processed fairly quickly after they are placed, we usually process your order within 2 days of placing, therefore we cannot guarantee any changes, from your original request.
Yes, we do offer next day & express delivery on most products. This is offered at check out.
If you are a registered customer, click the My Account link at the top of our site to track your order status. Click Order History, If you order displays Shipped please check with your local sorting office Deliveries before contacting us. If your order shows a status of Not Shipped please do not hesitate Contact Us for assistance after the expected delivery date.
Please check the status of all of the items you have ordered, if you see they have been shipped. If you order displays Shipped please check with your local sorting office before contacting us. If the item still shows a status of Processing please contact us for assistance after the expected delivery date.
If your item(s) have arrived damaged during transit or incorrectly personalised, please contact us as soon as you can use the returns form provided here or find the link on the footer in customer service. We may ask you to take a photo of the item(s) and email us at email@example.com We will rectify your order by replacing the item immediately with a correctly printed product.
We design all the products on our site, for photo gifts and your own artwork we can modify the pictures. Please contact us on an as per basis.
Please email photos and images to firstname.lastname@example.org, where the upload image button is not available for that product.
We can usually change colours of the designs we offer. Please contact us on an as per basis.
Yes, we ship to most international locations. International orders may take up to 10 - 14 business days for delivery.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the customers 'liability' we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
We are a UK based company registered for VAT, orders shipped are subject to vat. Tax rates are based on the shipped from address
Your payment details are entered directly on to secure servers. We do not see or hold your card payment details at any stage during the on-line transaction. As with all secure websites you will have the https at the beginning of the website address, please also check to ensure the lock is visible in your browser, to show the connection is secure.